FAQ

General

Order Minimums

Custom Bags that are made to order in SF have a 50 piece order minimum.
Ready-made Bags that are ready to ship have a 25 piece order minimum.

What if I want less

The order minimum quantities qualify you for bulk order discounts. If you want to brand bags with your logo and you don’t meet the minimum order quantity, the same discount will not apply. Contact us directly and one of our sales reps will help to find a solution that works for you.

How do I see my pricing

All the pricing on the site is regular MSRP/Retail. ASI/PPAI members can sign up or login to view your pricing. If you don’t have an ASI/PPAI number, find the bag you are interested in, add your desired quantity and then click “continue” to get a quote from our sales team.

Laptop Fit

We've done all the fit research for you so all you have to do is browse and buy. Check out the dimensions tab on each product page under the product picture.

Do you offer gift cards?

Yes! You can purchase a gift card online. Gift cards are redeemable in store or on the website and should be treated like cash as they cannot be replaced.

Inventory Check

We don’t have a live inventory feed, but you can contact a sales rep to check inventory for you by clicking the CONTINUE button from any product page.

  1. On the product page of the bag you are interested in click the “CONTINUE” link for stock bags
  2. No Need to check inventory on custom bags since they are made to order, but you can confirm timeline by clicking on the “CONTINUE” link once you selected your fabrics.

What do I do if I don’t see the bag I want

Our inventory is primarily focused on bags you carry for work and we try to keep stock in the most popular colors. But we don’t carry all of the same bags that you see on Timbuk2.com. If you are interested in a bag that you don’t see on our site, go ahead and email us and we will see if we can find the inventory for you, or suggest another bag that will fit your needs.

Lead Times

You can see the lead time information on each product page, but here it is as well.
4-5 weeks production time for custom bags with branding
2-3 weeks production time for ready-made bags with branding

My bag is broken or damaged. What should I do?

WHAT? No way! While our bags are nearly indestructible, strange things do happen. Lucky for you, all the information you need can be found on our Timbuk2 Life Cycle website. If we can't repair your goods, we'll replace it! Now THAT'S a warranty.

Can I recycle my bag?

Oh yes, you can. And not just in the super green-save-the-earth way, but in a way rad pay-it-forward kind of way. Check out our recycle program.

How do I order samples

For ready-made bags you can order one through Timbuk2.com and return it when you are done with it through the return process on the website. Contact us directly for a discount code before ordering. You can also send us a PO directly and we will get one shipped out for you.

For custom bags you should contact our sales team directly and we will loan you a custom bag that you must send back to us, like a library book! If you choose to purchase a custom bag on timbuk2.com to use as a sample, it is non refundable.

Catalog

See our current online catalog or download a PDF version.

Order process

  1. Find the bag and color that you want
  2. Click on “Continue” to advance to the next step. You should upload your logo file in .ai, .eps, or .pdf format. That will be sent to a sales rep who will make sure that your logo will work on the bag you have selected and they will get you a digital mock up of your bag with your logo on it.
  3. If you aren’t ready to give us your logo and get a mock up, you can always check inventory levels, or request a quote via that same Continue button. Either way your request will move to a human and we will contact you directly.
  4. Once we have established the bag style, color, branding and timeline; we will get you an order form to fill out. Once that form is submitted with bill to, ship to and payment information, your order process will start!

What are “Custom Bags” vs. a “Ready-made Bags”?

Our definition of “Custom Bags” are ones that are built to order in our San Francisco factory. Custom bags are limited to particular styles. You choose the fabrics, we embroider the panels with your logo, and then build the bags from scratch. See all the Custom Bag styles.

When we say “Ready-made Bags” we mean any of our styles that are built overseas and are housed in our Northern California warehouse ready to ship to the embroiderer or directly to you. See all the Ready-made Bag styles.

Where do I see past examples

See our amazing bag Gallery for past examples of fun messengers and backpacks and cool companies with whom we have partnered.

How to sell Timbuk2

ASI / PPAI Resellers

Our definition of “Custom Bags” are ones that are built to order in our San Francisco factory. Custom bags are limited to particular styles. You choose the fabrics, we embroider the panels with your logo, and then build the bags from scratch. See all the Custom Bag styles
When we say “Ready-made Bags” we mean any of our styles that are built overseas and are housed in our Northern California warehouse ready to ship to the embroiderer or directly to you. See all the Ready-made Bag styles.

Members of ASI and PPAI can set up an account so you can see your special pricing. sign up or Signin to your account . We also have some one page sell sheets of how to sell Timbuk2 and what makes us so unique.

Can I order blank bags

Yes you can! On the product page of the bag click the “Continue” If the products are in stock then we can ship in 48 hours.

Where are Timbuk2 bags made

Our Custom bags are built in our San Francisco factory. Our Ready-made bags are made overseas in Vietnam and Indonesia

Is Timbuk2 Corporate Sales the same thing as Timbuk2.com?

You are currently shopping on the Timbuk2 Corporate Sales Website. Here you can browse Timbuk2 products that you can buy in bulk and brand with your logo. We are a part of the Timbuk2 Designs that you know and love. Same tough-as-hell styles and lifetime guarantee. Why is there a smaller selection of bags here than on www.timbuk2.com? Because all the bags featured on the Corporate Sales website are available for bulk purchase and most can take one or more types of embellishments.

Timbuk2.com promotions do not apply

If you are buying in volume for corporate gifts or resale you are getting an awesome discount; therefore any promotions from Timbuk2.com or Timbuk2 retail stores do not apply to Corporate orders. The promotions on Timbuk2.com are available on individual orders only.

Branding Embellishment

What types of decoration or branding do you offer?

We recommend embroidery for branding on all of our bags. We can also sew on patches or woven labels.
Graphic liners or panels are available on several of our custom styles. This is a digital print on 16oz vinyl that is sewn as the liner of the bag.
See branding examples. Contact us for pricing details. All of our bags and fabrics are coated to be water resistant, therefore screen printing and heat transfers don’t work well on our bags.

Art files

For embroidery or patches we must have your logo in a vector file which is .eps, .ai, or .pdf. For graphic panels or liners send us your artwork in a vector file or PDF.

  • Logo size: this depends on the bag, refer to note on the bag page
  • Proofing: we will send you embroidery proofs before we produce your bags so you have final approval on the project.
  • Samples: we will email you a photo of the sew out for approval.
  • Mockups: send us your logo along with the bag style you are interested in and we will do digital mock ups for you.

What if I need more than 500 bags?

We have some special programs for 500+ bag orders. Contact our sales team to discuss price and custom options.

Why can’t I purchase directly from this site?

You are not just buying a fruit basket. We know how exciting and complicated it is to make a unique purchase for an entire team of people. Although our website is here to help you start the process we personally want to be involved in helping you have the best ordering experience possible. Once you have browsed our bags, shared ideas with your team, and started narrowing down what you want our expert staff is ready to navigate you through the rest of the purchasing and proofing process. Satisfied and happy customers makes a happy Timbuk2.

Payment - Payment will be discussed with your sales rep. It depends on the size or your order.

Change order - There is a limited time to change or update your order depending on the product and timeline. Contact your rep to see if there is still time to make any changes or updates.

Sales Tax - Sales tax will be applied to orders shipping to states where Timbuk2 has presence, which is CA, WA, IL and CO. Tax is applied per the local and state laws. Your sales rep will advise applicable sales tax during the order process. Sales tax can be waived for validated resale accounts, please notify your sales rep and submit your state resale license.
Orders shipping to an International address are subject to duties, customs, and value added taxes. If Timbuk2 is shipping the product on your behalf, duties, customs, and/or value added taxes will be added to the order total along with shipping costs. If Timbuk2 is to ship the order on your or your client’s preferred shipping account, duties, customs, and value added taxes will be assessed through your shipper/forwarder and you may be responsible for paying these charges upon receipt of your order. We are required by law to disclose full value of the package contents and cannot alter this value. Check with your local Customs office for those charges. Some countries may charge an additional handling fee for delivery within that country.

Shipping - We can add the shipping cost to the final invoice or ship using your account. Our prefered shipper is UPS but we can also use FedEx. Your sales rep will have more info regarding transit time and cost. Please be sure to let your rep know the needed in hands date of your order and we will ship accordingly.

Tracking - Contact your sales rep to get all shipment tracking for your order.

Invoice - Invoices are processed the evening your order is shipped. Invoices are emailed/mailed out to the contact noted at account setup. If you need an invoice, contact your rep and they will send a pdf copy to you.

Order Status - Our sales rep will keep you abreast of your order through the process. When you do need review the status, contact your rep and they will get you the best estimate they can.

Return - Custom and/or decorated items can not be returned. Refer to the sample section above for the return of samples, or contact your rep. Please contact your rep for return options of non-decorated stock product. For damaged or broken bags, refer to the Lifetime guarantee info above. For issues with embroidery or graphic decorations, contact your rep.

FAQ

FAQ

General

Order Minimums

Custom Bags that are made to order in SF have a 50 piece order minimum.
Ready-made Bags that are ready to ship have a 25 piece order minimum.

What if I want less

The order minimum quantities qualify you for bulk order discounts. If you want to brand bags with your logo and you don’t meet the minimum order quantity, the same discount will not apply. Contact us directly and one of our sales reps will help to find a solution that works for you.

How do I see my pricing

All the pricing on the site is regular MSRP/Retail. ASI/PPAI members can sign up or login to view your pricing. If you don’t have an ASI/PPAI number, find the bag you are interested in, add your desired quantity and then click “continue” to get a quote from our sales team.

Laptop Fit

We've done all the fit research for you so all you have to do is browse and buy. Check out the dimensions tab on each product page under the product picture.

Do you offer gift cards?

Yes! You can purchase a gift card online. Gift cards are redeemable in store or on the website and should be treated like cash as they cannot be replaced.

Inventory Check

We don’t have a live inventory feed, but you can contact a sales rep to check inventory for you by clicking the CONTINUE button from any product page.

  1. On the product page of the bag you are interested in click the “CONTINUE” link for stock bags
  2. No Need to check inventory on custom bags since they are made to order, but you can confirm timeline by clicking on the “CONTINUE” link once you selected your fabrics.

What do I do if I don’t see the bag I want

Our inventory is primarily focused on bags you carry for work and we try to keep stock in the most popular colors. But we don’t carry all of the same bags that you see on Timbuk2.com. If you are interested in a bag that you don’t see on our site, go ahead and email us and we will see if we can find the inventory for you, or suggest another bag that will fit your needs.

Lead Times

You can see the lead time information on each product page, but here it is as well.
4-5 weeks production time for custom bags with branding
2-3 weeks production time for ready-made bags with branding

My bag is broken or damaged. What should I do?

WHAT? No way! While our bags are nearly indestructible, strange things do happen. Lucky for you, all the information you need can be found on our Timbuk2 Life Cycle website. If we can't repair your goods, we'll replace it! Now THAT'S a warranty.

Can I recycle my bag?

Oh yes, you can. And not just in the super green-save-the-earth way, but in a way rad pay-it-forward kind of way. Check out our recycle program.

How do I order samples

For ready-made bags you can order one through Timbuk2.com and return it when you are done with it through the return process on the website. Contact us directly for a discount code before ordering. You can also send us a PO directly and we will get one shipped out for you.

For custom bags you should contact our sales team directly and we will loan you a custom bag that you must send back to us, like a library book! If you choose to purchase a custom bag on timbuk2.com to use as a sample, it is non refundable.

Catalog

See our current online catalog or download a PDF version.

Order process

  1. Find the bag and color that you want
  2. Click on “Continue” to advance to the next step. You should upload your logo file in .ai, .eps, or .pdf format. That will be sent to a sales rep who will make sure that your logo will work on the bag you have selected and they will get you a digital mock up of your bag with your logo on it.
  3. If you aren’t ready to give us your logo and get a mock up, you can always check inventory levels, or request a quote via that same Continue button. Either way your request will move to a human and we will contact you directly.
  4. Once we have established the bag style, color, branding and timeline; we will get you an order form to fill out. Once that form is submitted with bill to, ship to and payment information, your order process will start!

What are “Custom Bags” vs. a “Ready-made Bags”?

Our definition of “Custom Bags” are ones that are built to order in our San Francisco factory. Custom bags are limited to particular styles. You choose the fabrics, we embroider the panels with your logo, and then build the bags from scratch. See all the Custom Bag styles.

When we say “Ready-made Bags” we mean any of our styles that are built overseas and are housed in our Northern California warehouse ready to ship to the embroiderer or directly to you. See all the Ready-made Bag styles.

Where do I see past examples

See our amazing bag Gallery for past examples of fun messengers and backpacks and cool companies with whom we have partnered.

How to sell Timbuk2

ASI / PPAI Resellers

Our definition of “Custom Bags” are ones that are built to order in our San Francisco factory. Custom bags are limited to particular styles. You choose the fabrics, we embroider the panels with your logo, and then build the bags from scratch. See all the Custom Bag styles
When we say “Ready-made Bags” we mean any of our styles that are built overseas and are housed in our Northern California warehouse ready to ship to the embroiderer or directly to you. See all the Ready-made Bag styles.

Members of ASI and PPAI can set up an account so you can see your special pricing. sign up or Signin to your account . We also have some one page sell sheets of how to sell Timbuk2 and what makes us so unique.

Can I order blank bags

Yes you can! On the product page of the bag click the “Continue” If the products are in stock then we can ship in 48 hours.

Where are Timbuk2 bags made

Our Custom bags are built in our San Francisco factory. Our Ready-made bags are made overseas in Vietnam and Indonesia

Is Timbuk2 Corporate Sales the same thing as Timbuk2.com?

You are currently shopping on the Timbuk2 Corporate Sales Website. Here you can browse Timbuk2 products that you can buy in bulk and brand with your logo. We are a part of the Timbuk2 Designs that you know and love. Same tough-as-hell styles and lifetime guarantee. Why is there a smaller selection of bags here than on www.timbuk2.com? Because all the bags featured on the Corporate Sales website are available for bulk purchase and most can take one or more types of embellishments.

Timbuk2.com promotions do not apply

If you are buying in volume for corporate gifts or resale you are getting an awesome discount; therefore any promotions from Timbuk2.com or Timbuk2 retail stores do not apply to Corporate orders. The promotions on Timbuk2.com are available on individual orders only.

Branding Embellishment

What types of decoration or branding do you offer?

We recommend embroidery for branding on all of our bags. We can also sew on patches or woven labels.
Graphic liners or panels are available on several of our custom styles. This is a digital print on 16oz vinyl that is sewn as the liner of the bag.
See branding examples. Contact us for pricing details. All of our bags and fabrics are coated to be water resistant, therefore screen printing and heat transfers don’t work well on our bags.

Art files

For embroidery or patches we must have your logo in a vector file which is .eps, .ai, or .pdf. For graphic panels or liners send us your artwork in a vector file or PDF.

  • Logo size: this depends on the bag, refer to note on the bag page
  • Proofing: we will send you embroidery proofs before we produce your bags so you have final approval on the project.
  • Samples: we will email you a photo of the sew out for approval.
  • Mockups: send us your logo along with the bag style you are interested in and we will do digital mock ups for you.

What if I need more than 500 bags?

We have some special programs for 500+ bag orders. Contact our sales team to discuss price and custom options.

Why can’t I purchase directly from this site?

You are not just buying a fruit basket. We know how exciting and complicated it is to make a unique purchase for an entire team of people. Although our website is here to help you start the process we personally want to be involved in helping you have the best ordering experience possible. Once you have browsed our bags, shared ideas with your team, and started narrowing down what you want our expert staff is ready to navigate you through the rest of the purchasing and proofing process. Satisfied and happy customers makes a happy Timbuk2.

Payment - Payment will be discussed with your sales rep. It depends on the size or your order.

Change order - There is a limited time to change or update your order depending on the product and timeline. Contact your rep to see if there is still time to make any changes or updates.

Sales Tax - Sales tax will be applied to orders shipping to states where Timbuk2 has presence, which is CA, WA, IL and CO. Tax is applied per the local and state laws. Your sales rep will advise applicable sales tax during the order process. Sales tax can be waived for validated resale accounts, please notify your sales rep and submit your state resale license.
Orders shipping to an International address are subject to duties, customs, and value added taxes. If Timbuk2 is shipping the product on your behalf, duties, customs, and/or value added taxes will be added to the order total along with shipping costs. If Timbuk2 is to ship the order on your or your client’s preferred shipping account, duties, customs, and value added taxes will be assessed through your shipper/forwarder and you may be responsible for paying these charges upon receipt of your order. We are required by law to disclose full value of the package contents and cannot alter this value. Check with your local Customs office for those charges. Some countries may charge an additional handling fee for delivery within that country.

Shipping - We can add the shipping cost to the final invoice or ship using your account. Our prefered shipper is UPS but we can also use FedEx. Your sales rep will have more info regarding transit time and cost. Please be sure to let your rep know the needed in hands date of your order and we will ship accordingly.

Tracking - Contact your sales rep to get all shipment tracking for your order.

Invoice - Invoices are processed the evening your order is shipped. Invoices are emailed/mailed out to the contact noted at account setup. If you need an invoice, contact your rep and they will send a pdf copy to you.

Order Status - Our sales rep will keep you abreast of your order through the process. When you do need review the status, contact your rep and they will get you the best estimate they can.

Return - Custom and/or decorated items can not be returned. Refer to the sample section above for the return of samples, or contact your rep. Please contact your rep for return options of non-decorated stock product. For damaged or broken bags, refer to the Lifetime guarantee info above. For issues with embroidery or graphic decorations, contact your rep.